Common Questions
Billing:
Payment:
ONLINE PAYMENT:
REFUNDS:
Other:
Billing:
Where is my Student Account statement (bill)
mailed?
Electronic billing (E-Bill) is Brown University's official method of billing. A link to the current billing statement will be sent to the student's official Brown email address on each bill date. If the student has set up authorized users, an additional email will be sent to this address.
Students may view student account statements at http://selfservice.brown.edu or at http://payment.brown.edu.
How do I change my billing address?
The Bursar's Office maintains its own file of billing
addresses. Although all billing is sent electronically, other information regarding your student account may be sent to this address, and this address will be used if you owe a balance and are no longer an active student at the University. You may update your Billing Address through Banner Self-Service at https://selfservice.brown.edu or by email at bursar@brown.edu or by completing the Student Account Billing Address Change Form.
If I need a printed Student
Account statement?
You may print your Student Account Statement through Banner Self-Service at https://selfservice.brown.edu, or via E-Bill at http://payment.brown.edu or you may contact the Bursar's Office at (401) 863-2484, or by email at bursar@brown.edu.
What do I do if my Student Account statement
is incorrect?
The Bursar's Office cannot change, adjust, remove,
or add charges to the student account statement. However, we can answer
questions about your statement and assist in resolving errors. Questions
about a specific item on the statement should be directed to the department
originating the charge or credit (see Related Department
Contact Information). The department will initiate a correction. However,
the remainder of the bill, which is due and not in question, must be paid
by the due date. If you are unsure of who to contact or require additional
assistance, please call the Bursar's Office at (401) 863-2484, or e-mail
us at bursar@brown.edu.
What do I do if my expected Financial Aid (anticipated
credit) is not reflected on my student account statement?
There could be several reasons why this may occur.
Please contact the Financial
Aid Office at (401) 863-2721 or by e-mail at financial_aid@brown.edu.
I am a graduate student and was notified I
would be provided support (stipend, fellowship, University scholarship)
to pay my bill. The support is not reflected on my student account bill.
What do I do?
If your support is a stipend, you will receive
a check every two weeks and your stipend will not appear as an award on
your student account. Grant awards appear as a scholarship credit on the
student account. Questions regarding incorrect support amounts or missing
awards should be directed to the student's department advisor.
PAYMENT:
What happens if I pay my bill late?
Payments not made by the prescribed deadlines will
be assessed a late payment charge of 1.5% of the unpaid balance.
Can I get an extension on paying my
bill?
No. Unfortunately, extensions to the payment deadlines
are not granted.
What happens if the check to pay my
bill is returned by the bank?
Any payment that results in the check being returned for insufficient
funds, lack of authorizing signature, etc., will result in the reversal
of the payment, an assessment of a late payment charge on the student
account balance, and a $20 returned check charge.
Can I pay my bill with a credit card?
Brown University does not accept credit card payment for University charges.
Does Brown offer an installment payment
plan?
Yes. Brown offers installment payment plans to undergraduate families,
graduate students, and medical students. Information about the installment payment plan can be found here.
A sponsor is going to be paying my bill,
what do I need to do?
The student account statement cannot be addressed to a scholarship sponsor.
If a billing statement is required for the sponsor of an outside scholarship,
please send the Bursar's Office written confirmation of the scholarship
and request a special billing statement. The Bursar's Office will prepare
a statement and forward it directly to the sponsor. It is the student's
responsibility to follow up with the sponsor to ensure the University
receives funds promptly.
ONLINE PAYMENT:
How do I make a payment online?
To make an electronic (ACH) payment logon to https://payment.brown.edu. Detailed instructions can be found here that will explain the logon process, how to set up an authorized user, and how to make your payment.
What payment methods are accepted?
You may pay by using a U.S. personal checking or savings account. Commercial or International accounts are not accepted. Credit/debit cards are not accepted.
When will my payment be credited to my student account?
Your payment will be credited to your student account immediately. Payments scheduled to occur on a future date will be processed and credited to the student account on the specified date.
How do I set up scheduled payments?
To schedule a payment for a future date, enter the desired date in the Payment Date field in the Payment Options section. All pending scheduled payments will be displayed on the Payment page.
Who do I contact if there is a problem with my payment?
Contact the Bursar's Office at (401) 863-2484 or bursar_billing@brown.edu with questions regarding your payment.
REFUNDS:
How do I obtain a refund of an overpayment
to my student account?
Overpayment refunds must be applied for in writing
and are paid to the student unless otherwise indicated by the person designated
responsible for payment of the bill. Any outstanding Bookstore charges
will be deducted from the overpayment before the refund is issued. A refund
is not valid when the credit balance on the student account is the result
of anticipated awards (awards expected to be received in the very near
future). The Bursar's Office processes all refund requests. Please allow
10 days for processing once the refund request is received by the Bursar's
Office. Complete a Student Account
Refund Request form online..
Exception: Student accounts financed by the Installment
Payment Plan are not eligible for a refund until all obligations to the
IPP account have been met.
If I cancel or change a meal plan or housing
plan, am I entitled to a refund?
Charges or credits resulting from the cancellation or change in room or
board plans are processed to the student account. Checks are not issued
from Dining Services or Residential Life. If a credit results in an overall
credit balance on the account, the student may request a refund. See procedures above.
If I am studying away from Brown, how do I
obtain a refund of an overpayment to my student account statement?
Refunds for students studying away from Brown follow the same procedures
as students here at Brown. Students with credit balances on their student
accounts are eligible to receive a refund once classes begin. See procedures above.
Other:
Can I waive the health insurance fee if I already
have coverage?
Students may waive participation in the student health insurance program
if they are covered under a parental or private plan that provides comparable
coverage. To waive the student health insurance fee, students must submit
a completed waiver form EACH academic year to the Insurance Office before
June 1. To learn more about the waiver procedures or to request a waiver
form please contact the Insurance
Office at (401) 863-1703.
What do I need to do in order to change
my meal plan or housing plan?
Under certain circumstances, a student may make a change to their room
or board. Please contact the Office
of Residential Life regarding room questions/changes at (401) 863-3500,
or contact Dining
Services regarding meal plan questions/changes at (401) 863-3876.
Why do I have to pay a commuter/nonresident fee to live off-campus?
The nonresident fee is charged to all students living in co-ops, off-campus,
or commuting from home. This fee covers services provided by the University
to students such as Faunce House, security services, off-campus information
and listing services. To obtain more detailed information about this fee,
please contact the Office
of Residential Life.
Why is only half of my scholarship applied
to my account this semester?
Scholarship payments are generally awarded for the entire year and are
applied evenly between Term I and Term II. In a few circumstances,
the scholarship checks are awarded for a particular term. In these
cases, clear instructions from the scholarship agency must accompany their
payment in order for the payment to be applied in full to the intended
term.
Why has my Financial Aid been adjusted?
There could be several reasons why this may occur. Please contact the
Financial Aid Office at (401) 863-2721 or by e-mail at Financial_Aid@brown.edu.
Does Brown offer a tuition refund plan?
Yes, Brown has arranged with AWG Dewar, Inc. to offer a Tuition
Refund Plan.