Browse by Competency
Training programs are offered by the Center for Staff Learning and Professional Development throughout the year. Upcoming sessions are posted on training.brown.edu. This page contains a list of all of the current programs in the Center for Staff Learning & Professional Development catalog. If you do not see the program you are looking for on training.brown.edu, check back- new sessions are added frequently.
Choose one of the 11 core competencies from Brown's Competency Performance Model to browse programs that will help to develop skills for that competency.
Quality of Work
Extent to which work produced reflects job knowledge and meets requirement of accuracy, thoroughness, effectiveness, dependability and consistency of work; ability to communicate, give and receive information in a timely and accurate fashion
- 360 Degree Feedback
- Academic Department Managers Learning & Professional Development Series
- Can You Hear Me Now? Improving Listening Skills
- Conducting Effective Interviews
- Customer Service: The Fantastic Service Equation
- Employee Education Program Workshop
- English as a Second Language
- External Diploma Program
- FISH! Philosophy®- Customer Service Seminar
- FLSA Compliance: Refresher for Managers and Supervisors
- Getting in Shape to Coach Others
- Getting Your Point Across: Assertive Speaking Skills
- Introduction to FMLA
- Just Enough Project Management
- Kick it Up a Notch: Improve Your Team's Effectiveness
- Management Development Programs
- Managing a Diverse Workforce
- Managing Multiple Priorities
- Myers-Briggs Type Indicator® Series
- On-Boarding: Off to a Good Start
- On-Line Employment System
- PAF Training
- Performance Development Planning Series
- Power of Recognition
- Supervising Student Employees
- Taming the Beast: Email Management and Etiquette
Quantity of Work
Volume of satisfactory work produced under normal conditions and in relation to established standards
- English as a Second Language
- External Diploma Program
- Just Enough Project Management
- Management Development Programs
- Managing Multiple Priorities
- Taming the Beast: Email Management and Etiquette
Service Orientation
Extent to which employee achieves responsive and effective relationships with faculty, students, parents, staff and others where appropriate
- 360 Degree Feedback
- Can You Hear Me Now? Improving Listening Skills
- Customer Service: The Fantastic Service Equation
- FISH! Philosophy®- Customer Service Seminar
- Getting in Shape to Coach Others
- Getting Your Point Across: Assertive Speaking Skills
- Kick it Up a Notch: Improve Your Team's Effectiveness
- Management Development Programs
- Managing a Diverse Workforce
- Managing Up
- Myers-Briggs Type Indicator® Series
- On-Boarding: Off to a Good Start
- Power of Recognition
- Supervising Student Employees
- Taming the Beast: Email Management and Etiquette
- What to Do When Conflict Happens
Organization/ Time Management
Ability to accomplish work assignments in an orderly, timely manner; ability to manage time by establishing priorities and developing work plans
- Just Enough Project Management
- Managing Multiple Priorities
- Taming the Beast: Email Management and Etiquette
Judgment
Extent to which decisions and actions are made, based on sound reasoning and weighing of outcomes, in support of organizational goals and priorities
Problem Solving
Extent to which employee generates and implements creative and/or original approaches to addressing problems and overcoming obstacles
- 360 Degree Feedback
- Can You Hear Me Now? Improving Listening Skills
- Customer Service: The Fantastic Service Equation
- Dealing with Change: A Workshop for Employees
- Embracing the Future: Managing Change
- Getting in Shape to Coach Others
- Getting Your Point Across: Assertive Speaking Skills
- Just Enough Project Management
- Kick it Up a Notch: Improve Your Team's Effectiveness
- Management Development Programs
- Managing Up
- Myers-Briggs Type Indicator® Series
- What to Do When Conflict Happens
Approach Cooperation
Amount of interest and enthusiasm shown in work; extent to which employee promotes cooperation, collaboration and flexibility with faculty, students, parents, staff, and others in the work environment
- 360 Degree Feedback
- Can You Hear Me Now? Improving Listening Skills
- Customer Service: The Fantastic Service Equation
- Dealing with Change: A Workshop for Employees
- FISH! Philosophy®- Customer Service Seminar
- Getting in Shape to Coach Others
- Getting Your Point Across: Assertive Speaking Skills
- Kick it Up a Notch: Improve Your Team's Effectiveness
- Management Development Programs
- Managing a Diverse Workforce
- Managing Up
- Myers-Briggs Type Indicator® Series
- Performance Development Planning Series
- Supervising Student Employees
- What to Do When Conflict Happens
Institutional Values
Extent to which employee advances the University’s mission and demonstrates civility, generosity of spirit, open-mindedness, and concern for the common good; extent to which employee fosters and demonstrates recognition of peers, subordinates and/or supervisors and encourages a safe working environment
- Academic Department Managers Learning & Professional Development Series
- Customer Service: The Fantastic Service Equation
- Dealing with Change: A Workshop for Employees
- Embracing the Future: Managing Change
- FISH! Philosophy®- Customer Service Seminar
- Management Development Programs
- Managing a Diverse Workforce
- Managing Up
- Myers-Briggs Type Indicator®
- Myers-Briggs Type Indicator®- The Communication Wheel
- Supervising Student Employees
Diversity
Extent to which employee actively creates and enhances a diverse environment; extent to which employee encourages openness toward all people through engaging in the diversity of ideas and respect for differences
- Conducting Effective Interviews
- Management Development Programs
- Managing a Diverse Workforce
- Myers-Briggs Type Indicator® Series
- On-Line Employment System
- What to Do When Conflict Happens
Dependability/ Follow Through
Extent to which employee can be counted on to be on the job, maintain a good attendance record, carry out instructions, and fulfill responsibilities
Leadership
Extent to which employee makes sound decisions and provides leadership, direction, and mentoring while serving as a positive role model; plans, controls and delegates work effectively; inspires confidence and respect from staff; provides timely and constructive feedback and management of performance
- 360 Degree Feedback
- Can You Hear Me Now? Improving Listening Skills
- Conducting Effective Interviews
- Embracing the Future: Managing Change
- Faculty and Staff Assistance Program- My Liberty Assist
- FLSA Compliance: Refresher for Managers and Supervisors
- Getting in Shape to Coach Others
- Getting Your Point Across: Assertive Speaking Skills
- Introduction to FMLA
- Just Enough Project Management
- Kick it Up a Notch: Improve Your Team's Effectiveness
- Management Development Programs
- Managing a Diverse Workforce
- Managing Multiple Priorities
- Managing Up
- Myers-Briggs Type Indicator® Series
- On-Boarding: Off to a Good Start
- On-Line Employment System
- PAF Training
- Performance Development Planning Series
- Power of Recognition
- Staff Salary Increase Process
- Supervising Student Employees
- When to Do When Conflict Happens