The FISH! Philosophy®- Customer Service Seminar
The FISH! Philosophy® is a set of four principles inspired by a group of fishmongers at the Pike Place Market in Seattle. The principles, 'Play', 'Be There', 'Make Their Day' and 'Choose Your Attitude' can be used to create a positive difference at work and at home and are especially applicable to customer service situations. During this seminar, we will explore the principles of the FISH! Philosophy® and examine how they can be used to improve the way that we interact with customers and co-workers. Participants will work in groups to develop ideas for implementing the FISH! Philosophy® for themselves. Visit Charthouse.com to learn more about FISH!®
The workshop runs for three hours. Classes are posted on training.brown.edu and announced in Morning Mail.
Please contact clpd@brown.edu for further information.
Return to Topics |
Return to Competencies |