The Brown University News Bureau
Distributed April 29, 1997
Contact: Tracie Sweeney
Fourteen Brown Says Thank You! awards presented at honors breakfast
Fourteen members of Brown University's support staff received Brown Says Thank
You! awards for the innovation, initiative, service and personal commitment
they have demonstrated in their work. The awards were presented at the
University's annual staff appreciation breakfast April
PROVIDENCE, R.I. -- Brown University honored 14 employees with Brown Says
Thank You! awards on Monday, April 21. Chosen from more than 100 nominees, the
14 winners were honored for the innovation, initiative, service and personal
commitment they have demonstrated in their work at Brown.
The awards are presented during the Brown Says Thank You! breakfast, held
annually to recognize the contributions and quality work performed by the
University's support staff.
The award winners
- Carole Benn, Bristol, R.I., office assistant in the Catering Division of
University Food Services. Benn is "truly committed to the success of the
Catering Division," her nominators say. She "has been known to stay late, come
back to work in the evening, and take work home, just to make sure that events
run smoothly. She is always there when help is needed: to set up functions;
deliver or pick up food or supplies ... she has even transported student
workers who have missed their rides to an event."
- Linda Bozzario of Seekonk, Mass., coordinator in the Bio-Med Medical
Student Affairs Office. "Her innovative ideas, outstanding interpersonal skills
and insightful observations make her an absolute delight to work with," her
nominators say. "She is always there for the students ... they are her first
priority. ... She is barraged with a myriad of questions daily, and she
answers each one patiently, with sensitivity and intelligence, and with an
enormous knowledge base."
- Lily Carter of New Bedford, Mass., administrative assistant at the
Annenberg Institute for School Reform. "No matter how many telephone lines are
ringing and how many students and parents are standing before her, Lily remains
calm and takes care of everyone with courtesy and concern," her nominators say.
"Lily's deepest strength is her personal commitment. She single-handedly
ensures that everyone, from students to directors, has what they need in order
to get their work done."
- Carole Cramer of Providence, R.I., coordinator for the Programs in Ancient
Studies, Medieval Studies, and Renaissance and Early Modern Studies, and
building manager for the Annmary Brown Memorial. Cramer brings "exceptional
energy, commitment, organizational talent, and diplomatic skills" to her job,
her nominators say. "The range and variety of tasks Carole performs is
testimony to her excellent interpersonal skills and her commitment to the
missions of her three programs."
- Karen Culton of Cranston, R.I., executive assistant in the Office of the
President. Culton's nominator - President Vartan Gregorian - said that "each
and every day of Karen's more than 12 years of service, she has [...] responded
to the community with creativity, patience, and pride in the University." He
cited Culton's loyalty, competence and cheerful disposition, all the while
organizing the multiple demands on the president and making life easier for all
those who need Gregorian's attention.
- Nancy Guilmain of Blackstone, Mass., benefits assistant in Human Resources.
Guilmain "continuously seeks to enhance her knowledge of benefits
administration and takes on routine questions whenever possible, thus lessening
the workloads of the other service staff," her nominators say. "She
systematically seeks ways to do her job more effectively by streamlining the
paperwork process. Through her unending dedication and energy, Nancy has
developed a reputation for providing high-quality work."
- Anita Hux and Dionne Montgomery, both of Providence, R.I., received a
special award as a team. Hux is an administrative office assistant and
Montgomery is a staff assistant in the Department of Computing and Information
Services, where they share the front desk. They have initiated and implemented
numerous ideas to improve the department and working environment, their
nominators say. For example, "they ensure that staff have the tools they need
to be most effective - from implementing a Web page to updating organizational
charts or processing purchase requisitions. Dionne makes it part of her job to
notify individuals about information that needs to be gathered or when
something is waiting for them. Anita is enthusiastic and always takes the
initiative to solve problems. Anita and Dionne represent what good teamwork can
do for Brown."
- Jill Lawlor of Providence, R.I., administrative assistant in Alumni
Relations. Lawlor has initiated numerous service actions, from the "designing
of fliers to the streamlining of data exchange between Admissions and Alumni
Relations," her nominators say. She implemented a rolling application process
for an alumni apprenticeship program and refined its database, "making sponsor
information much easier to retrieve." She also has laid the groundwork for the
apprenticeship program to go on-line.
- Eileen McCarten of Lincoln, R.I., administrative assistant for the Athletic
Department's Office of Sports Information. McCarten "has taken it upon herself
to learn all there is to know about new technology, and her graphics work is
eye-catching," her nominators say. "Her loyalty to Brown and to the Athletic
Department has encouraged new people to lean on her for support and guidance.
... She is quick to laugh and takes time to show genuine concern and compassion
for her fellow employees."
- Omi Murakami-Locke of Providence, R.I., copier pool coordinator in Graphic
Services. Murakami-Locke keeps 230 copiers running smoothly, "which means
overseeing service calls and finding the right answer," her nominators say. Her
knowledge of how, when and why certain functions are performed ensures that
copiers are maintained at the highest level. Her "customer service, product
knowledge, follow-through, and high performance standards ... are widely
recognized and appreciated," her nominators add.
- Carol Steere of Barrington, R.I., administrative assistant in the Office of
Student Life. Steere's nominators say she "consistently meets challenges with
efficiency, confidence and good humor. As a frequent `first alert' person,
Carol's poise and unfailing calm manner, her well-informed advice and sound
judgment make her the `calm eye of the storm' which occasionally sweeps down on
Student Life. ... She conveys a good balance between sympathy and confidence in
the midst of chaos and confusion."
- Genevieve Wodziak of Esmond, R.I., assistant to the director of Career
Planning Services. Wodziak "has been the anchor while the department was going
through a total transformation," her nominators say. "Her loyalty, commitment,
dedication, initiative and unfailing flexibility are remarkable. She maintains
the highest level of professionalism and caring about the people we serve,
especially the students, [and] strives to make sure that all of our
constituents receive the very best attention and service we can provide."
- Deneen Vastano of East Providence, R.I., administrative assistant in the
University Library Administration Office. Vastano coordinates hiring and
placement of as many as 300 student assistants in the Library system, and has
established a fair and equitable wait-list system to accommodate the hundreds
of students who are eager to work, her nominators say. She also developed a
system to track performance reviews that has ensured the accuracy of personnel
records and payroll.