Notifications Process Changes for Service Requests and Work Orders Effective 11/19/2010
Automatic email notifications to requestors will occur as follows:
- Upon submission of a service request, either through a phone call or online using Facilities Self Service (FSS), an automated email will be generated and sent to the requestor acknowledging receipt of the service request.
- Valid service requests will be converted to work orders for review by a Supervisor. A due date will be established, and the work order will be assigned to an employee. Once the work order has been assigned an automated email will be generated and sent to the requestor notifying them of the work order number, due date, and status.
- After the work order has been completed and then reviewed by a supervisor an automated email will be generated and sent to the requestor informing them that the work order has been closed. The automated email will include a direct link to the work order in FSS, including closing notes.
Note: In addition to the automated email notifications to requestors outlined above, individual email notifications will be sent to requestors in cases where the normal life cycle of the service request or work order process is impacted, such as in the case of a duplicate service request or a due date change to the work order.