Department of
Facilities Management
Brown University
Box 1941
295 Lloyd Ave.
Providence, RI 02912

Facility Emergency:
Tel: (401) 863-7800

Service Request:
Tel: (401) 863-7800

Main Office:
Tel: (401) 863-7850
Fax: (401) 863-7885

Services

Service Requests are the tool for which members of the Brown Community may Submit Requests to Facilities Management to have work performed. We encourage all members of the Brown Community to utilize our on-line system for submitting Service Requests. Our on-line application, Facilities Self Service (FSS), offers a web interface allowing customers to create, submit, and track the status of each Service Request they submit. Customers may also contact the Service Response Center directly for submitting Service Requests.
(401) 863-7800.

In the event of a facility related EMERGENCY call the Service Response Center immediately. (401) 863-7800

The Service Response Center evaluates each Service Request upon receipt, prioritizes the request, and distributes the request to the appropriate Facilities Management area that will act on the request. Once the Service Request is scheduled it becomes a Work Order. Utilizing FSS, each customer may login and track the status, review histories, and perform queries of their Service Requests and Work Orders. In addition, email notifications are sent to customers to confirm receipt of each Work Order and to indicate when each Work Order has been closed.

When submitting a Service Request you should be prepared to provide the following information: