Facilities Asset Management Information System (FAMIS) Definitions
Service Request - Requests for service that are reviewed and evaluated for assignment of a priority code, due date, and sent to the appropriate trade shop.
Work Order - A service request that has been evaluated and converted to a work order for assignment to an employee by a trade shop supervisor.
Status Codes
| Service Request Status | Active | Description |
|---|---|---|
| REQUESTED | Y | The Service Response Center has received your request for processing and will convert to a Work Order if no further evaluation is required at this time. |
| REVIEW | Y | The Service Request requires further evaluation prior to creating a work order |
| CANCELED | N | Your Service Request has been canceled. (Requires customer notification with an explanation.) |
| CONV PROJ | N | Your Service Request has been converted to a Project. (Requires customer notification with an explanation.) |
| SCHEDULED | N | Your Service Request has been converted to a work order and sent to a divisional supervisor for processing. Customer automatically notified via email. |
| SENTTO_PDC | N | Sent to Planning Design & Construction Group for Planning review and evaluation. (Requires customer notification with an explanation.) |
| Work Order Status | Active | Definition |
|---|---|---|
| ASSIGNED | Y | Work Order has been assigned to a specific employee |
| COMPLETE | Y | Employee has reported to their supervisor that the work has been completed. |
| OPEN | Y | Work Order is active and pending assignment after review by a divisional supervisor |
| REVIEW | Y | Work Order requires further review to address some type of issue. (Scope change, Insurance, Code related, etc) |
| CANCELED | N | Work Order canceled; Work will not be performed. (Requires customer notification with explanation) Customer may have requested the WO be CANCELED or the work may be a duplicate request. |
| CLOSED | N | Supervisor has reviewed the Work Order for completeness and no further action is required. |
| CONV PROJ | N | A work order that has changed in scope and has been converted to a project. (Requires customer notification with an explanation.) |
Event Project Status Codes
| Project Status | Active | Description |
|---|---|---|
| REQUESTED | Y | Project has been requested and is under review. |
| PLANNING | Y | Project phases are being added as required to plan the event. |
| SET_UP | Y | Project phases for trade support are being added as required. |
| APPROVED | Y | Project has been approved and is active. |
| CLOSE_OUT | Y | Project is complete and awaiting all close out items to be completed before closing (final equipment rental, vendor invoice, and misc costs). |
| CLOSED | N | Project is closed and no longer active. (All billable charges may be released.) |
| REJECTED | N | Project estimate was performed, but rejected by the customer. Work will not be performed. |
| CANCELLED | N | Project is canceled. (Requires customer notification with an explanation.) |