Lost or Damaged Cards

IMPORTANT NOTICE:

The lost card replacement fee is $20.00 per each instance. The Brown Card Office accepts Cash, Check, Visa, Mastercard, Discover, AMEX or Bear Bucks funds to pay for a replacement card. Students may also apply this fee to their Student Account. 

LOST OR DAMAGED CARDS

If a Brown Card is lost or stolen, it should immediately be reported to the Brown Card Office at (401) 863-2273 during business hours or to Public Safety at (401) 863-3322 during non-business hours to deny building access. If reported during business hours the Brown Card Office, with positive proof of identification will immediately replace the card. If reported during non-business hours Brown Public Safety will issue a temporary dormitory access card. Log onto GET to report a lost card, immediately removing all spending privileges from the card.

MALFUNCTIONING OR WORN OUT CARDS

If a Brown Card malfunctioning or is worn out, it should be reported to the Brown Card Office at (401) 863-2273 during business hours. If reported during business hours the Brown Card Office, with positive proof of identification will immediately replace the card. If reported during non-business hours Brown Public Safety will issue a temporary dormitory access card. 

The Brown Card should be protected the same way a credit or debit card would be protected. Immediate notification of a lost or stolen card will protect the accounts and campus access privileges. The computer codes that control the account and access stripe will be deactivated as soon as the card is reported lost or stolen ensuring that no one will be able to use the account or access privileges.

Malfunctioning or accidentally damaged Brown Cards will be replaced free of charge. Stolen cards will be replaced free of charge with a copy of a police report indicating that the card was actually stolen. Lost cards and cards deliberately damaged or damaged through negligence will be replaced at a fee of $20.  

Brown University is not responsible for lost id card fees and will not reimburse card holders for such instances. It is the responsibility of the card holder to pay for their own replacement ID card.

Payment Methods accepted :

  1. Cash
  2. Check
  3. Credit / Debit - Visa, Master Card, Discover & American Express
  4. Student Account
  5. Bear Bucks

SECURITY AND CARE OF YOUR BROWN CARD:

It is important to carry your Brown Card securely on your person, just as you would a credit or bankcard. Keep your card clean and safe. Carry it in a cardholder or wallet divider. Be sure to remove your ID card from vending machines at the end of each transaction. Avoid bending your card or scratching the cards' magnetic stripe. Do not leave the card in direct sunlight or on a radiator. Keep away from extreme heat to avoid damage. Do not punch holes, add stickers or otherwise alter your Brown Card. Do not let your Brown Cards' magnetic stripe make direct contact with the magnetic stripes of similar cards, retail security de-sensors or anything else such as cell phone and laptop batteries, etc.

New and replacement IDs are available Monday - Friday from 8:30am to 5:00pm during the academic year and Monday - Friday from 8:00am to 4:00pm during the summer at:

The Brown Card Office
J. Walter Wilson Building, 5th floor, room 511 
69 Brown Street, Providence, RI 02912