IT Support Consultant (ITSC) Team

Services Provided by ITSC

Technology Support
Planning
Purchasing
Surplusing
Software & Security Management
Remote Tools
CIS Liaison

Technology Support:
Provide a team of IT Support Staff to support computing activities within academic and administrative departments. Your ITSC will set up an appointment with you at a mutually convenient time, usually within 24 hours.

Planning:
We work with departmental staff members to develop technology plans for departments that include all hardware (computers, printers, scanners, mobile devices, etc.), software, cycles for hardware replacements, and future technology needs.

Purchasing:
With approval from you departmental budgeting staff, your ITSC will assist you placing orders for standard hardware (computers, printers, mobile devices, etc.), and will consult with you for any additional departmental purchases related to specialized technological academic needs.

Surplusing:
We will manage of all of the paperwork, including contacting Facilities for pickup. Additionally, we will manage any of the technical requirements so you can have old and outdated equipment removed from your department.

Remote Tools:
ITSC's utilize enterprise-class tools to assist us in managing computers across campus. The tools we are currently using are Microsoft SCCM for Windows, and Casper for Mac. Additonally, these tools allow us to share computer screens. This type of remote technical support allows us to fix problems quickly from almost any location, no matter where you are (on or off campus).

Software & Security Management:
Operating system (e.g., Windows 7, Mac OS X.6) updates and patches, deployment of university-licensed software (e.g., Microsoft Office, Adobe Acrobat). With our new suite of tools that allow us to remotely update* software, this is the easiest way to update numerous computers at once without the interuption of someone sitting at your desk while things update.

* Remote updates only happen with advanced notification, we do not want to run updates on a day when something critical is happening in your department

CIS Liaison:
CIS is a large department with many different areas of expertise. ITSC's have been trained on many of the offerings within the various areas of CIS and they can point you to the right people and department within CIS so you can get answers to your questions quickly.