How to Get Help

The best way to get help are outlined below, from lowest-priority request to highest. Email to the IT Support Consultant (ITSC) staff is sent to the entire team, so that other members of the team can respond to requests if the team member is sick or on vacation.

• For brief questions regarding common applications (word, excel, etc), please call the CIS Help Desk at x3-4357.
• For all other computing issues (configuration changes, software installation, new computer set-up, etc) please contact your assigned ITSC directly. Your ITSC will set up an appointment with you at a mutually convenient time.
• For immediate problems (i.e., critical problems that require resolution within 2 hours) and your ITSC is unavailable, please send an email to ITSC@brown.edu and follow with a phone call to the Help Desk for immediate dispatch. If the ITSC Contact is not available, please call the Manager of the ITSC Team (x39605, cell (401) 569-0381).