Frequently asked Questions
Accounts and Passwords:
General phone operation issues:
Please make sure you have tried all jacks in the room – only one phone jack per room is active. Pictures of phone/data jacks will be posted on 1st floor of each dorm and in lounges. Any questions please call 3-2007 or email Telecom@brown.edu .
Long Distance issues:
Do you have a PBN (Personal Billing Number) code? Freshmen and new students should check your campus mailbox at Faunce House. If your PBN Code is not working, or if upperclassmen cannot remember your PBN code, call Paetec at 8-1-800-962-4772 (option 3 from the menu)
What company has the best cell phone coverage on campus?
Both Cingular and Nextel have towers on campus and provide the best coverage. More information can be found at wiki.brown.edu
Campus Directories are scheduled to arrive in October. Students can obtain copies at the BSA (Brown Student Agency) located in Faunce House.
White and Yellow Pages will be available in the CIT lobby after the first week of school.
For email, software distribution, MyConnection, MyAccount, everything: If users are trying to log in they must use their AuthID, a.k.a. “Short ID” which is in most (but not all) cases their first initial followed by the first seven letters of their last name.
Fig. 1: In this example user “Josiah Carberry” is correctly logging in.
Some users attempt to log in with their NetID, which looks like this:
Fig. 2: This is an example of an INCORRECT login.
There are bound to be forgotten password requests. in the event a user forgets their password they must come into the Help Desk for a password reset unless they are abroad, in which case they must call the Help Desk during business hours so the Computing Accounts and Passwords Staff can verify information to reset the password.