CIS Help Desk
The CIS Help Desk staff provides the Brown Community assistance with information technology. Our customer friendly approach ensures a positive experience and a speedy resolution resulting in the efficient use of technology tools for our academic setting. We use the Remedy Action Request System to track Help Requests and to route problems to the appropriate IT support teams within CIS when appropriate. Our goal is to resolve all supported issues in a timely manner.
There are several methods for obtaining technical guidance from CIS:
- Visit our main CIS website where you will find links to online documentation and video tutorials.
- Submit a Help Request online
- Contact our office via email at Help@Brown.edu
- During Business Hours, call our office at 401.863.HELP (4357)
- During Business Hours, visit our office which is located at 115 Waterman Street
- If you are looking for training on specific software, please visit our Computer Education site for additional information about our classes, online video resources and personal learning session opportunities.
Help Desk Hours – hours vary during breaks and holidays
The Help Desk will be Closed at 12 noon on Friday. August 21st
| Phone Center | Office Hours | |
| Monday | 8:00 a.m. to 6:00 p.m. | 8:30 a.m. to 5:00 p.m. |
| Tuesday | 8:00 a.m. to 6:00 p.m. | 8:30 a.m. to 5:00 p.m. |
| Wednesday | 8:00 a.m. to 6:00 p.m. | 8:30 a.m. to 5:00 p.m. |
| Thursday | 8:00 a.m. to 6:00 p.m. | 8:30 a.m. to 5:00 p.m. |
| Friday | 8:00 a.m. to 6:00 p.m. | 8:30 a.m. to 5:00 p.m. |