Alerts

Service Outage
Aug 25, 2014 - 11:28 pm

Due to scheduled electrical work at the medical school building, all services provided by Biomed Computer Services will be unavailable from 6pm on Friday 8/22 through 10am on Saturday 8/23. Major unavailable services include the BIOMEDCSOSERVER file server, the Biomed-only Filemaker server, and LearningSpace (exam room video).

The following services WILL NOT be affected: All websites; Oasis; Banner; Workday; Google Apps; COEUS; Electronic Medical Student Record; Canvas; Echo 360.

Service Outage
Aug 18, 2014 - 8:51 am

The Production environment upgrade to Cognos 10.2.1 will occur this weekend, starting on Saturday 8/16 at 6:00 AMOur expectation is to have the system back up and operational by 3:00 PM on Saturday, but if problems arise, it could be down until 5:00 PM. After the upgrade, the first time you log into Cognos you'll see the new version, which will look different.

While the upgrade is taking place, you will not be able to access Cognos Production. If you have reports or jobs scheduled to run during the upgrade, they will run after the upgrade is complete. Reports and jobs scheduled to run prior to 6:00 AM on Saturday 8/16 will run successfully provided they finish executing by 6:00 AM.

Service Outage
Aug 18, 2014 - 8:51 am

In preparation for the deployment of Workday 23, the system will be down beginning on Friday, August 15 at 4:00 PM through Sunday, August 17 at 4:00 PM.

Service Outage
Aug 12, 2014 - 10:12 am

As of now, the problem with  has been resolved and it should be fully functional. 

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

__________________________

We are aware of a problem with Wireless Access - Brown-Guest and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: connecting to the Brown-Guest wireless network, which provides temporary access for guests.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Security Alert
Aug 8, 2014 - 2:11 pm

There have been several reports of a phishing email sent from the "Help Desk" with the subject ERROR 20903. and a request to click on a link. Do not do so. Instead, alert Google by reporting it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.


Example:

---------- Forwarded message ----------
From: Help Desk [ updatem49@gmail.com ]
Date: Fri, Jul 18, 2014 at 11:01 AM
Subject: ERROR 20903
To:

Dear Brown.Edu User

This is an automatic message by the Email system to let you know that you have to confirm your account information. An Attempt has been made to login your account from a new computer, You might not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox. CLICK HERE 

Security Alert
Aug 8, 2014 - 2:02 pm

Several reports this afternoon of a phishing attack from "Brown University Mail"  with and a request to *Click* on a link. Do not do so. Instead, alert Google by reporting it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.


From: Brown University Mail  < XXX@brown.edu >
Sent: Wednesday, August 06, 2014 4:08 PM
To: undisclosed-recipients:
Subject: Message from Brown Information Security: Your email account has been compromised

MAINTENANCE CENTER.

Dear Brown User,

Attention you have almost exceeded your account mailbox storage quota.
To update or upgrade this process click the link below. Please *Click Here*

Webmaster Support
**************************

Security Alert
Jul 31, 2014 - 10:20 am

There have been several reports of a phishing email sent from the "Help Desk" with the subject Your Salary Raise Confirmation. and a request to click on a link. Do not do so. Instead, alert Google by reportiing it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.

 


 

Example:

From: BU-HR <employeebenefits@brown.edu>
Date: July 26, 2014 at 8:57:43 AM EDT
To: **************
Subject: Your Salary Raise Confirmation


 




Hello,

The University is having a salary increment program again this year with an average of 2.5%

The Human Resources department evaluated you for a raise on your next paycheck.

Click below to confirm and access your salary revision documents:




Click Here to access the documents

Security Alert
Jul 1, 2014 - 4:26 pm

Various reports this morning of phishing emails with the subject line Message from Brown Information Security: Your email account has been compromised. This is bogus and should be reported as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish


EXAMPLE:​

From: Brown University <marco_defilippo_roia@brown.edu>
Date: Tue, Jun 24, 2014 at 10:36 AM
Subject: Message from Brown Information Security: Your email account has been compromised
To: 

Dear User, 

You have almost exceeded your mailbox storage quota. To avoid deactivation and update of your mailbox account please *Click Here* 

***********************

Security Alert
Jun 20, 2014 - 9:38 am

Several different phishing emails have been spotted at Brown over the last few weeks: "I.T HELP-DESK" with a subject line "Re-Validate", more reports with the subject lines "Account Information!", "View Return Status" and "​Review Your Tax Return Status."  Most are being sent from compromised Brown accounts, so may be more likely to fool the recipient.

Here are some of subject lines of those reported since May 1. Some had CLICK HERE links, others had attachments, most were sent from Brown addresses but not all. Read Anatomy of a Phish for tips on commonalities and how to spot a phish. Full examples are included at the end of this post.

  • Account Information! (from various addresses, including Brown University)
  • Attention ::: View Return Status (IRS.gov)
  • From IRS.gov (IRS)
  • IRS e-file: Update Now (from Brown University and others)
  • Message from Brown Information Security: Your email account has been compromised
  • Re-Validate (from I.T Help Desk)
  • Re-Validate Your School Mail Box (from I.T HELP-DESK)
  • Review Your Tax Return Status (Brown.edu) (from INTERNAL REVENUE SERVICE )
  • Verify Project Proposal! (various addresses) 

If you receive one, report it as phishing to the Gmail team (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it. More about phishing at www.brown.edu/go/phishing and What to do When You Spot a Phish.

------------------------------------------------------------
From: Brown University < baldwbw0@sewanee.edu>
Date: June 3, 2014 at 18:37:42 EDT
To: undisclosed-recipients:;
Subject: Message from Brown Information Security: Your email account has been compromised
Reply-To: desk101@att.net

Dear User,

You have almost exceeded your mailbox storage quota. To avoid
deactivation and update of your mailbox account please *click here*

***********************

------------------------------------------------------------

------------------------------------------------------------

From: I.T HELP-DESK
Date: Fri, May 2, 2014 at 10:22 PM
Subject: Re-Validate
To:

Re-Validate- < Click Here>>

NOTE: That Failure to comply may result in the loss of your account within the next 24 hours.

Signed By Webmaster.
Maintained by the Technology Department. Copyright 2014

------------------------------------------------------------

Date: Mon, May 5, 2014 at 1:00 PM
Subject: Account Information!
To:

Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.

To Re-Validate- < Click Here >

Signed By Webmaster.
Maintained by the Technology Department. Copyright 2014

------------------------------------------------------------

From: INTERNAL REVENUE SERVICE <IRS.gov.helpdesk1@outlook.com>
Date: Tue, May 6, 2014 at 10:01 AM
Subject: Review Your Tax Return Status (Brown.edu)
To:

Internal Revenue Service. Verify and Update your IRS e-file immediately, To Update - < Click Here > Ignore only if recently updated. If you have any difficulty updating, reply our help-desk.

USA . gov is the U.S. government's official web portal.
***************************
IRS e-file. Since 1990
This U.S GOVERNMENT SYSTEM IS FOR AUTHORIZED USE ONLY!
Copyright 2014.
***************************

Security Alert
May 19, 2014 - 11:00 am

Beware of an email from Blackboard Systems <blackboard-alerts@systems.com> that has been sent to Brown users. Like similar phishing emails, this one attempts to get you to click on the provided link to view the new article that was supposedly "posted to you." Below is an example, with one of the clues highlighted: rolling over the link (but don't click on it) directs you to the site for the Euromed Civil Society.

If you receive one, report it as phishing to the Gmail team (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it. More about phishing at www.brown.edu/go/phishing and What to do When You Spot a Phish.