UPDATE RESOLVED: October 10, 2013 4:23 PM
We expect all users to be restored at this time.
Here is the latest update from Google
We're glad to report that we've isolated the issue and are currently restoring service to all affected users. The restoration process is gradual, and we expect service to be returned shortly.
At this time, a number of your users may already be restored. There's no need to panic, however, if there are still users reporting the behavior. Since the restoration process is gradual, not all users will be restored at the same time.
We are aware of a problem with Google Email (Brown Gmail) on handheld devices. Functionality that may be impacted by this problem includes: access to Google-based email at Brown using a handheld device.
Below is Google's dashboard status from www.google.com/appsstatus:
We are currently investigating an issue in which Google Sync (ActiveSync) users are unable to access their mailboxes on mobile devices. We're working to resolve the issue as soon as possible, and we appreciate your continued patience.
While we work to resolve the issue with ActiveSync, you can configure your account to sync mail, contacts, and calendar events via IMAP, CardDAV, and CalDAV. On iOS devices, all you need to do is choose the 'Google' account option in Settings / Mail, Contacts, Calendar / Add Account.
CIS IT Service Center
UPDATE: RESOLVED: 10:13 am
Remedy is back up and running. Sorry for any inconvenience this may have caused.
Computing and Information Services
10/15/2013 10:02 am
We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.
We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing and Information Services
UPDATE: 8:51am uhallapps.brown.edu is now available
Currently there is an issue with uhallapps.brown.edu. We are working to resolve the issue and will notify you as soon as it is up.
A phishing email from the "System Administrator Team" has hit the Brown campus asking the receiver to click on a link to remove two emails on pending status. This is bogus and is orginating from a compromised Brown account. DO NOT CLICK on the link. Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.
Several reports on campus of the same phishing email seen earlier this summer with the subject line: Your Mailbox has exceeded Its storage limit. See the earlier post for details.
Resolved: We are aware of a problem with Online Movies (VFNow / Haivision) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: viewing streaming movies online for classes using OCRA playlists.
UPDATE: Maintenance is now complete and all affect services are up.
UPDATE: Most maintenance has been completed. There is still some maintenance being done on Departmental File Services (a/k/a CIS Shared drives). All other affect services should be up. We will send notification when maintenance is complete.
UPDATE: Maintenance will take place 12:30-1pm
The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.
CIS Help Desk
RESOLVED-We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue.