Alerts

Service Degradation
Sep 30, 2014 - 12:30 pm

We are aware of a problem with Google Email - Brown Gmail and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: sporadic delays to delivery of Google-based email at Brown.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Sep 29, 2014 - 10:35 am

The Turnitin assignment submission feature in Canvas may be intermittently unavailable during a scheduled maintenance period on Saturday, October 11, 2014, from 10 AM to 1 PM. Please address any questions to itg@brown.edu.

Service Degradation
Sep 26, 2014 - 12:43 pm

COMPLETED: 9/23  10:31pm

 

Due to scheduled upgrade, 25Live will be unavailable on September 23 from 9:00 PM to Midnight.  During this time, you will not be able to use 25Live is an online interface that sits on top of the existing Resource 25 scheduling database. So please save your work and log out of the system.

 

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the CIS Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

 

Thank you for your patience,

Computing and Information Services

Service Outage
Sep 16, 2014 - 8:15 pm

We experienced a problem with ASK - Advising SideKick at approx 7:00 am  the issue has been resolved as of 8:05 am.  Functionality that may be impacted by this problem includes: access to online advising for undergraduate students, faculty and staff.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Sep 9, 2014 - 3:01 pm

RESOLVED:

We have stabilized the issue with slow response while searching oncourses.brown.edu.  

 

 

 

We are aware of a problem with Course Preview Pages and are working to identify and resolve the issue. Some users are experiencing very slow response times using courses.brown.edu, especially when using the Search function and when logged in

 


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Sep 4, 2014 - 5:09 pm

As of now, the problem with registering devices on the wireless network is resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

 

We are currently experiencing a problem with the portal for registering devices on the wireless network.  
Note that wireless services are NOT affected by this problem, only the registration of printing and gaming devices.
Service Degradation
Sep 2, 2014 - 10:57 am

RESOLVED: courses. brown.edu is not working properly.


We are aware of a problem with the Search function within Courses.brown.edu and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to the courses.brown.edu learning management system to view course materials.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Aug 26, 2014 - 5:09 pm

All services have been restored.

______________________

CIS is experiencing issues with the PRLDPAR2 server, which houses many databases

Databases affected include

DB - Banner (Banner, BRM, Luminis, WorkFlow, BDMS), Coeus, Resource 25, Odyssey, AppWorx, FIS (Faculty Info System), BedeWork (Campus Calendaring), RMAN Catalog, Dimensions, Granite (Med School), OIM, BAT (WD Brown Account Tagger),ADV Campus Call

Service Outage
Aug 26, 2014 - 1:50 pm

the upgrade is completed and the Echo360 service is back up and running. 

 

 

CIS will be performing an upgrade for Lecture Capture Echo360 on Tuesday 8/26. The upgrade will start at 2:45 AM and will be completed by 7:00 AM. During that time faculty and students will not be able to access Echo lectures for playback.  

Service Degradation
Aug 26, 2014 - 1:50 pm

RESOLVED-Users are now able to login to Macintosh computers in the public labs


The Macintosh computers located in CIS public labs and classrooms are not allowing users to login.  The MML and ETC labs are also affected.  CIS is currently working on the problem.

 If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at(401) 863-4357.  We apologize for any inconvenience this may cause.