Alerts

Security Alert
Nov 6, 2013 - 9:09 pm

Emails from "IT Service Help Desk" about an "Upgrade Alert!" have been reported, warning about account deactivation if not responding. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select "Report phishing." This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish. 

---------- Forwarded message ----------
From: Chauna Banks-Daniel (DISTRICT 2) <CBanks-Daniel@brgov.com>
Date: Mon, Nov 4, 2013 at 8:59 AM
Subject: Upgrade Alert!
To:

This Email is sent from your IT Service Help Desk. We are conducting an email sweep upgrade,

All users are to verify his/her account for upgrade to avoid account deactivation. CLICK HERE to go to verification page.

Failure to verify your account will render your mailbox account in-active from our database service. Thank you for your understanding.
IT Service Help Desk.

Security Alert
Oct 18, 2013 - 2:26 pm

Emails from "Brown University, service@brown.edu" have been reported, warning about account expirations. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

---------- Forwarded message ----------
From: Brown University <service@brown.edu>
Date: Wed, Oct 9, 2013 at 7:39 AM
Subject: Letter From Brown University
To:

Dear User,

Your account profile will expire today.

Kindly Click Here to validate.

Sincerely,
Brown University

All rights reserved. Copyright © 2013 Brown University

Security Alert
Oct 9, 2013 - 9:48 am

A phishing email from the "System Administrator Team" has hit the Brown campus asking the receiver to click on a link to remove two emails on pending status.  This is bogus and is orginating from a compromised Brown account.  DO NOT CLICK on the link. Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Security Alert
Oct 9, 2013 - 9:47 am

Several reports on campus of the same phishing email seen earlier this summer with the subject line: Your Mailbox has exceeded Its storage limit. See the earlier post for details.

Security Alert
Oct 3, 2013 - 1:11 pm

The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.

CIS Help Desk


Security Alert
Sep 13, 2013 - 3:50 pm

Several reports on campus of the same phishing email last seen on the 19th, subject line: Your Mailbox has exceeded Its storage limit. See the July 19th post for details.  We’ve also seen the “IRS.gov” emails, a variation on Phishing Alert: Notice from IRS on June 5.

Security Alert
Aug 21, 2013 - 11:14 am

The Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.”

It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Service Degradation
Oct 23, 2014 - 11:53 am

We are currently experiencing intermittent access and performance issues with Workday.  We will update
this alert as we know more.


Service Outage
Oct 21, 2014 - 10:21 am

The Help Desk will be open Sunday 10/19 from 10am - 10pm.

Service Outage
Oct 18, 2014 - 11:28 am

We are aware of a problem which is impacting access to Google Apps and email and are currently working on it.  We have no ETA of resolution at this moment. Please check back for status updates.