Alerts

Service Outage
Nov 20, 2014 - 5:00 pm

We are providing this late notification that this morning from approximately 6:15 am to 6:48 am we incurred an outage in our data center.  We apologize for any inconvenience caused by disruptions to these services. This outage may have impacted the following services:

BioMed Admission Medical Program (AMP) application
Bulkmail / Sympa
Student Advantage / Office 365
Remedy ticketing access from the web
Scholarly Technology Group server
Blogs (wordpress)
Morning Mail
Advancement SFTP server for Investments
Clockwork server
25 Live web access     
Service Degradation
Nov 17, 2014 - 4:47 pm

Update 11/17 4:45pm: If you have already upgraded to Yosemite, we recommend installing the latest update as described here. However, if you don't have Yosemite yet, please DO NOT upgrade, wait until we're able to verify that the wireless issues are fixed with the latest update.

Apple's new operating system, Yosemite, has known issues with Brown's wifi, and currently there is no reliable fix. Please do not upgrade to Yosemite until the next update is released and CIS confirms that it is compatible with Brown wireless. We will edit this alert to indicate when that is the case, and send a Morning Mail

Service Degradation
Nov 18, 2014 - 1:41 pm

 

As of now, the problem with Department File Services has been resolved and it should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

Thank you for your patience,
Computing and Information Services


We are aware of a problem with Department File Services and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: Slowness in opening and closing files.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Nov 17, 2014 - 4:45 pm

CCV recently experienced a network outage this morning that was resolved around 8:15am and affected several services, including Oscar (ssh and VNC clients), CIFS mounts, the website, and RT ticketing system. Jobs running on Oscar were not affected. All services should now be restored. If you continue to have connection problems, please contact support@ccv.brown.edu


Thank you for your patience,Computing and Information Services

Service Degradation
Nov 9, 2014 - 11:01 pm

RESOLVED: 11/09 22:55

We are experiencing some degradation with Wayland (Primary Distribution Node).  This is causing High CPU utilization which may be causing degraded network performance for the buildings served by this distribution node.  We are working with the vendor to troubleshoot at this time.