RESOLVED: Remedy Online Ticketing System

UPDATE: RESOLVED: 10:13 am

Remedy is back up and running. Sorry for any inconvenience this may have caused.

Computing and Information Services

10/15/2013 10:02 am

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services