Service Degradation
Oct 18, 2013 - 2:26 pm

UPDATE RESOLVED: October 10, 2013 4:23 PM

 We expect all users to be restored at this time. 


UPDATE: 1:49pm

Here is the latest update from Google

We're glad to report that we've isolated the issue and are currently restoring service to all affected users. The restoration process is gradual, and we expect service to be returned shortly.

At this time, a number of your users may already be restored. There's no need to panic, however, if there are still users reporting the behavior. Since the restoration process is gradual, not all users will be restored at the same time.



We are aware of a problem with Google Email (Brown Gmail) on handheld devices. Functionality that may be impacted by this problem includes: access to Google-based email at Brown using a handheld device.

Below is Google's  dashboard status  from

We are currently investigating an issue in which Google Sync (ActiveSync) users are unable to access their mailboxes on mobile devices. We're working to resolve the issue as soon as possible, and we appreciate your continued patience.

While we work to resolve the issue with ActiveSync, you can configure your account to sync mail, contacts, and calendar events via IMAP, CardDAV, and CalDAV. On iOS devices, all you need to do is choose the 'Google' account option in Settings / Mail, Contacts, Calendar / Add Account.

Additionally, iOS users can use the Gmail app for iOS to view their mail. Both the mobile web interface and the desktop web interface of Gmail are also accessible.

Users of other mobile devices can use the the Gmail web interface or add the account using IMAP.

Thank you, 

CIS IT Service Center

Service Outage
Oct 18, 2013 - 2:26 pm


Remedy is back up and running. Sorry for any inconvenience this may have caused.

Computing and Information Services

10/15/2013 10:02 am

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Outage
Oct 18, 2013 - 2:26 pm

UPDATE: 8:51am is now available



Currently there is an issue with We are working to resolve the issue and will notify you as soon as it is up.

Security Alert
Oct 9, 2013 - 9:48 am

A phishing email from the "System Administrator Team" has hit the Brown campus asking the receiver to click on a link to remove two emails on pending status.  This is bogus and is orginating from a compromised Brown account.  DO NOT CLICK on the link. Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Security Alert
Oct 9, 2013 - 9:47 am

Several reports on campus of the same phishing email seen earlier this summer with the subject line: Your Mailbox has exceeded Its storage limit. See the earlier post for details.

Service Degradation
Oct 7, 2013 - 3:26 pm
We are aware of a problem with access to the EchoCenter in Canvas.
This is a browser permission setting that needs to be adjusted.
Please follow the directions on this link to correct the problem:
Service Outage
Oct 7, 2013 - 2:58 pm

Resolved:  We are aware of a problem with Online Movies (VFNow / Haivision) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: viewing streaming movies online for classes using OCRA playlists.

Service Degradation
Oct 7, 2013 - 2:58 pm

UPDATE: Maintenance is now complete and all affect services are up. 


UPDATE: Most maintenance has been completed. There is still some maintenance being done on Departmental File Services (a/k/a CIS Shared drives).  All other affect services should be up. We will send notification when maintenance is complete.

UPDATE: Maintenance will take place 12:30-1pm

CIS has determined that the servers that run our back-end file storage are currently in a degraded state.  As an emergency precautionary measure, we will be taking down several services in the noon hour, so that we can perform emergency maintenance.
The following services will be affected:
Departmental File Services (a/k/a CIS Shared drives)
CIS Deployment services
CIS FileMaker server
We anticipate that all services will be restored to full functionality by 1PM.
If you have files open in the Departmental File Service or FileMaker Server, we recommend that you close out of them shortly before noon.
An update will be posted on the IT @ Brown home page with information as to when the emergency maintenance work is complete.
Security Alert
Oct 3, 2013 - 1:11 pm

The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.

CIS Help Desk

Service Outage
Oct 3, 2013 - 1:11 pm

RESOLVED-We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue.