Service News

2014-03-04 16:16

On Monday March 3rd the old voicemail system will be completely decommissioned. All old messages left on the system will be lostforever. If you need final access to the old system prior to March 3rd please contract the Telecommunications office at 863-2007 for instructions.

2014-02-07 10:04

Due to a change in the Google login page for Brown, we've received a lot of questions about being prompted to resolve a "conflict account" after logging in. This is normal, and simply means you once accessed a Google product with your Brown email address before we started using Google at Brown.  

For your privacy, Google does not automatically move any personal content into your Brown account. For that reason, you are prompted either to move content to your Brown account, or associate it with a new Gmail account or a non-Gmail personal email address. The decision you make is personal and depends on the type of content and what you intend to do with it.

For detailed information and instructions, see our page on resolving conflicting accounts.

2014-04-09 09:15

Help us crowdsource Brown’s WiFi coverage issues! Report areas with no or low coverage by tweeting the location with the hash tag #brownwifi.

Tips: 

  • Be as specific as possible about the location. Include the building, floor number, and room number or landmark to help us find the spot.

  • We can only see public tweets – and for privacy reasons, don’t tweet the location of your dorm room. You can always email coverage issues to help@brown.edu.

  • We won’t be able to assist you at the location - the hash tag is just for reporting areas with low or no wireless access.  Immediate or unrelated issues should be reported as usual to the IT Service Center (help@brown.edu, 3-4357).
  • If you’re on Twitter, follow us at @ITatBrown for tech updates.
2014-02-07 10:04

Starting next week, the http://gmail.brown.edu login page will look and function like a consumer (non-Brown) Google login page. What does this mean for us? Instead of logging in with just the beginning of our Brown email address (e.g., josiah_carberry), we will have to type the whole email address (e.g., josiah_carberry@brown.edu). The login page will no longer display the words "Brown University."

Tips:

  • Instead of logging in at http://gmail.brown.edu, you could also log in at http://gmail.com or directly to any Google product that you are able to access with your Brown account.

  • Choosing “stay signed in” can be a convenient way to avoid retyping your username and password. However, if you do so, make sure your computer is password protected. If you need help setting up password protection, speak with your department’s computing representative, the IT Service Center, or the Information Security Group.

  • You can set up 2-step authentication on your Google account to prevent someone from accessing your account even if they have your password. 

  • This new login screen will be more resistant to security attacks and will allow you to more easily switch between accounts.

Compare the old and new login screens in the image below:

2013-12-19 09:30

Google Calendar invites sent to Google Groups will now automatically update as people are added to or removed from the group. In other words, if someone is added to the group, they will automatically be added to the event; anyone removed from the group will no longer see the event.  Please note that group membership does not automatically update if more than 200 people are on the event's guest list.

More information on inviting groups to events
More information about Google Groups at Brown

2013-10-03 13:39

New Requirements for Access to E-reserves on OCRA 
Due to a change in the Library’s OCRA (Online Course Reserves) system on September 10th, the way instructors and their delegates manage reserves has changed. After logging in with their own Brown username:

  • Instructors will see a link to "Manage My Reserves" at which they can add delegates.
  • Delegates will see a link or multiple links to "Manage Reserves for [instructor's name]".  

If you experience problems logging in, or with any other aspect of the system, please email jean_rainwater@brown.edu or birkin_diana@brown.edu

Requirements for Accessing OCRA Online Movies 
In order to access OCRA Online Movies, your computer must meet the following requirements. This applies whether you are accessing your OCRA course reserves through Canvas or through the Library Reserves site.

  • Network Connection: Online Movies are available only on the campus network, either over Brown-Secure, Ethernet, or from a computing lab. To watch movies from off campus, you will need to connect using VPN
  • Java: Make sure your Java is up to date. You can run the test by visiting: http://java.com/en/download/installed.jsp.
  • On a Mac: Use Firefox or Safari - your movies will not play in Chrome.
  • On a PC: Use Windows 7 or earlier with Chrome, Internet Explorer, or Firefox. Windows 8 does not work with this service, so if you have Windows 8 you will need to view the movie in a computing lab

For issues viewing Online Movies, contact the IT Service Center

2013-08-14 12:35

Tomorrow, Thursday, August 15th, CIS is transitioning to a new IT ticketing system for the University.

Ticket notification emails will now come from brown-it-ticketing-system@brown.edu. A convenient feature of the new system is that you can simply reply to these notification emails to update your ticket (at this time, you must reply from your main Brown email address, not an alias or personal address - if you use an alias, we recommend setting Gmail’s “send mail as” settings to “reply from the same address the message was sent to”). 

A new form for submitting help tickets will be linked from the left side of this website. Below is a quick tutorial on submitting a ticket.

See video

2013-08-05 10:43

You can now record your Brown WebEx conferences. Follow the links in this announcement to learn how and read more about Brown's web conferencing options.

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