Announcements

26 Sep, '13—2:05 pm

The University Library, with support from the Office of the Provost, is pleased to announce the availability of the New York Times via a site license for the Brown community. The site license enables Brown community members (current students, faculty and staff) to access the Times’ current content without an individual subscription or monthly limits.

The one-year pilot of the service is now in effect. To get started, please go to the New York Times Help Page.

Photo credit: Sarah Gilbert, Flickr

26 Sep, '13—2:05 pm

Upload your Syllabus
Add a copy of your syllabus to the Academic Services Gateway
Note: Once you upload your syllabus file, it may take up to 6-hours to appear on courses.brown.edu and Banner. For Canvas users, your syllabus will be uploaded immediately to the Syllabus folder for your course site.

Shopping Period
For shopping period, instructors may direct students to courses.brown.edu to download syllabi and gain access to Canvas course materials. During shopping, instructors can distinguish Banner-registered students from shoppers using the "Registration Info" button in the Canvas course navigation menu. Learn more about shopping period and Canvas (and send this shopping period tip sheet to your students.)
Note: Students can find captured video lectures for recorded courses during the High Holidays from the EchoCenter within Canvas (see left navigation in Canvas).

Publish Your Course
Students (including shoppers) will not be able to access course content until a course is published. From the Canvas Course Setup Checklist, click on the "Publish Course" step to make your course accessible to enrolled students. All Banner enrolled students will appear in your Canvas course site. Use the Student View to double check things are in order. Watch a video tutorial to learn more about publishing your course.

Add TAs
Do you have TAs or want to add other users not officially associated with your course? Submit this form (brown.edu/go/addcanvasusers) with your course information and the Brown email addresses of your TAs. They will gain access to Canvas and other course resources by the end of the next business day. Be sure to submit this form to grant OCRA access as well!

Activate your E-Reserves
Are you using OCRA E-Reserves for access to online readings, audio, and films? Activate your electronic reserves through the Library (library.brown.edu/reserves) and enable the E-Reserves button in Canvas. Please note film requests require at least 10 business days for your films to be reactivated. Watch a video tutorial to learn more about adding the E-Reserves button to your Canvas site.

Get Help

18 Sep, '13—4:01 pm

Whether you're a new arrival or seasoned veteran, everyone in the Brown community is affected by, and should therefore be aware of, its computing policies. Adopted to ensure an equitable, appropriate, and legal use of Brown resources, these documents spell out your rights and responsibilities when using the University's computing resources.

Key policies include Acceptable Use, Network Connection, Copyright Infringement and the Policy on the Handling of Brown Restricted Information.

According to the Acceptable Use Policy, "acceptable use means respecting the rights of other computer users, the integrity of the physical facilities and all pertinent license and contractual agreements." Respecting the computing resources at Brown University is important because they "support the educational, instructional, research, and administrative activities of the University and the use of these resources is a privilege that is extended to members of the Brown community. As a user of these services and facilities, you have access to valuable University resources, to sensitive data, and to internal and external networks. Consequently, it is important for you to behave in a responsible, ethical, and legal manner."

So as you start a new—or  your first—year at Brown, you are encouraged to become acquainted with the Computing Policy site, for your benefit of yours as well as everyone else's in our community.

17 Sep, '13—8:51 am

Having trouble connecting? We've collected our top issues and how to solve them.  For your privacy, security, and convenience, it's important that your computer and mobile devices are set up to connect to the Brown-Secure wireless network. 

13 Sep, '13—3:22 pm

Are you frustrated with Gmail compose windows that are "stuck" to the bottom right corner of your browser? Learn how to set them free with this video tip.

13 Sep, '13—2:56 pm

Google Forms recently updated to be more consistent with other Google Drive document types. Two helpful new features are auto save and real-time collaboration. The new format is fairly intuitive, but you should be aware of one major change – form responses do not get collected in a spreadsheet by default.

To indicate that you would like to collect responses in a spreadsheet, click the “Choose response destination” button at the top while editing the form.

Choose Response Destination
Next, you will be prompted to name the spreadsheet in which the responses will be collected. You will also see an option to always create new spreadsheets for forms.

Always create a new spreadsheet for forms

More information about response destinations
More information about the recent updates to Google Forms

6 Sep, '13—4:51 pm

Need help connecting to Brown's secure wireless network? Drop in for wireless help at the CIT building (115 Waterman Street):

  • Wednesday 9/4, 8:30 am - 5pm, CIT 210
  • Thursday 9/5, 12 pm - 5pmCIT 165
  • Friday 9/6, 8:30 am - 5pmCIT 210

Also note that the CIS Help Desk and Computing Accounts and Passwords office has returned to the CIT building as part of our initiative to build an IT Service Center, a single location to provide in-person IT services offered by CIS.

3 Sep, '13—10:02 am

The IT Service Center, which is normally open only during Brown business hours, is extending its hours for Back to School weekend: 

  • Saturday 8/31 - 10am to 4pm
  • Sunday 9/1 - 10am to 4pm 

The IT Service Center is located at 115 Waterman Street. Need help after hours? Here are some other ways to reach us.

28 Aug, '13—2:39 pm

We are excited to announce Brown's new Information Technology website! Our vision is to provide a customer-centric source for computing information at Brown. 

Some features of the new site:

  • The Service Catalog is the central place to learn about IT services available at Brown, find online help, and request services. We've redesigned the catalog to make it simpler and cleaner.
  • Outages and security alerts are prominently featured on the homepage. We've separated these from our regular news announcements to make them easier to find. Note that the RSS feed for alerts has changed as well.
  • Search all content on the IT at Brown site by choosing "Search IT" under the search box on the top right. Results may take a while to get indexed after the site launch, so this may not work well right away.
  • Quickstart Guides curate IT services by audience and function.
  • The Software Catalog has also been redesigned.
  • We're now using the BrownSites departmental web template like many other departments.

Like every website, this is a work in progress and will constantly evolve. We'd love your feedback - are you finding what you're looking for? Tell us what you think.

14 Aug, '13—12:35 pm

Tomorrow, Thursday, August 15th, CIS is transitioning to a new IT ticketing system for the University.

Ticket notification emails will now come from brown-it-ticketing-system@brown.edu. A convenient feature of the new system is that you can simply reply to these notification emails to update your ticket (at this time, you must reply from your main Brown email address, not an alias or personal address - if you use an alias, we recommend setting Gmail’s “send mail as” settings to “reply from the same address the message was sent to”). 

A new form for submitting help tickets will be linked from the left side of this website. Below is a quick tutorial on submitting a ticket.

See video