CIS provides support for the versions of Microsoft Windows described below. Brown has copies of the Windows Operating System licensed for Brown University owned computers only (not personally owned or student computers). If you have a Brown-owned computer, consult with your IT Service Professional and view recommended before upgrading your Windows Operating System.
Computing and Information Services (CIS) provides limited support for Windows 8.1. The extent of this support is limited to assistance with supported applications running under Windows 8.1. Support includes information on how to connect your Windows computer to the Brown network and technical assistance with supported applications running under Windows 8.1. If the support you need requires operating system configuration, CIS may be unable to assist you.
CIS will strive to develop in-depth knowledge about Windows 7 and pursue solutions to problems with using Windows 7 at Brown. Additionally, CIS will provide training based on need, through courses, online tutorials, or cooperative arrangements with departments. Support includes information on how to connect your Windows 7 workstation to the Brown Network and technical assistance with supported applications running under Windows 7.
Departmental users should consult their IT Support Professional prior to installing Windows 7 or if you have plans for a multi-user Windows 7 computer. CIS strongly recommends Windows 7 Enterprise on OEM computers, or Windows 7 Business if Enterprise is not available.
Computing and Information Services (CIS) currently provides best-effort support for Windows XP. If your hardware supports Windows 7 or later, CIS strongly suggests you move to a more advanced operating system due to security concerns in the XP operating system.
If you have equipment that requires Windows XP to function, such as scientific instrumentation or scanners that do not function on Windows 7 or higher, please contact the CIS Service Center. We will work with you to set up a network connection for your XP computer that will provide an additional level of security and keep the computer safe.
UNSUPPORTED Windows features:
- Operating systems in languages other than English are unsupported.
- CIS will not assist you with Windows File and Print Sharing configuration or operation.