Communication and Collaboration

  • Audio & Video Delivery (Streaming and Download)

    If you have video or audio content you'd like to make available online, Brown media distribution channels include options for streaming and download. The Media Production Group staff can consult with you on the best options to distribute your content.  Streaming (files appear on your web browser): Streaming content is viewed via the web and cannot be downloaded. It can be displayed on a BrownSite page. Download (files are stored on your computer/mobile device):  Brown uses iTunes to provide multimedia file download for classroom use (only available to members of the class) and non-classroom use (available to the world).  Related Services Live Streaming iTunesU (Online Media for Courses) Video Production and Distribution Online Course Reserves (OCRA)
  • Audio Conferencing

    Telecommunications offers 3 different types of audio conferencing. For more information about these, see our Guide to Audio Conferencing. Desk phone - Multiparty Call Shared campus bridge Hosted conference account
  • Audio/Visual Installation

    Provide design guidance, vendor selection and management services to departments interested in upgrading or installing AV technology in their buildings.
  • Automated Attendant

    Allows callers to be automatically transferred to an extension without the intervention of an operator or administrative assistant. This service provides a list of recorded selections for callers to choose from based on menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
  • Brown Image Gallery

    The Brown Image Gallery is a digital asset management system that contains images, video,  audio and other digitized items related to Brown’s brand identity. An example includes a photo of the Brown campus for website use. Members of the Brown community can search for and download assets. This service helps departments streamline workflows by allowing them to easily store and access digital assets.
  • BrownBlogs

    BrownBlogs is an online publishing platform that allows members of the Brown Community (individuals as well as official University groups, departments, and organizations) to quickly and easily communicate on the web through text, images, audio, and video.  Brown Blogs runs on the Wordpress blogging platform.  The platform has been customized to connect with Brown's authentication, to use Brown's groups infrastructure, and to contain a theme based on the Brown website design.  Additionally, many of the most popular WordPress plugins and themes are installed for easy customization.
  • BrownBox (formerly DropBox)

    CCV's BrownBox is a service for sharing files that are too large for email. It allows for both the sending and receipt of large files using a web interface.
  • BrownGroups

    BrownGroups makes it easy to maintain lists of people in a department and to use those lists across many applications such as email, scheduling, Google, Canvas, Drive, etc. Departmental groups are automatically updated with the latest information from Workday and can be customized to include other people who contribute to a department's efforts. Please note: This service is currently available to Academic Departments only. More departments will be added in the future. Benefits of BrownGroups include: Easy user interface Lists automatically maintained and refreshed with organizational data Customize by adding users to meet unique department needs Ability to remove users that have been manually added Easily assign administrator privileges to others in department Use customized lists to send email, schedule events, share resources, grant access, etc.
  • BrownSites Web Template

    BrownSites is the easy-to-use content management system for Brown University websites that takes advantage of best practices in web design. BrownSites: is Web-based.  You don't need special software, it works with any web browser. Looks and Feels like the new Brown University website. allows for use of Multimedia.  Just drop the URL of your video/slideshow anywhere into the body of your page. pulls in Calendar Events from events.brown.edu. shares News with an optional news feed: let users subscribe to your news. has Public & Draft modes: preview changes instantly, publish when ready. tracks Page Revisions. Revert back to a previous page versions easily. has Roles for Reviewers, Contributors, and Editors. Make colleagues "Contributors" to draft content, "Reviewers" to see drafted content, or "Editors" to publish updates. core files are Upgraded and Maintained regularly by the WebServices team. No need to upgrade software, WebServices does it! gains New Features regularly. As WebServices rolls out new widgets, modules, and features, they'll be available to sites. has Flexibility and Robustness to Customize. You can contract WebServices to add online directories, resources, applications, slideshows, and almost anything you can dream up to your site.
  • Bulk Email

    This service is used by high level University offices to send official email communications to large, specified segments of the University population.
  • Call Center Solutions

    For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
  • Google Calendar

    Calendar creation, sharing, and resource booking. Each Brown account automatically has one dedicated calendar. Additional personal calendars can be easily created, and resource calendars (such as conference rooms) can be requested through the IT Service Center.
  • Google Drive Documents

    Create and share work online and access documents from anywhere with this web-based word processor, spreadsheet, presentation, form, and data storage service offered as part of Google Apps@Brown. This service allows real-time collaboration with others at and outside of Brown.
  • Google Email (Gmail)

    This service provides Brown email through Google's Gmail interface. Supplemental Google applications are included as well as part of GoogleApps@Brown. Each mailbox is allowed 30 GB of combined email and document (Drive) storage. Brown's Google service also includes other applications. These include core applications governed by a Brown-specific contract (Gmail, Calendar, Chat, Drive, Groups, Sites) and selected consumer applications which can be accessed with a Brown email address but fall under the regular consumer terms of service (such as Maps and Google+).
  • Google Groups

    Google Groups provide a means to receive email at a general (rather than personal) address.  Email sent to the address is redirected to one or more individuals at their personal addresses, and not held in a central mailbox.  Google Groups can also be used to assign permissions within Google, such as the ability to view a Google Calendar, Document, or Site. Google Course Groups have all the features of Google Groups but are specifically used for a course. The student enrollment is kept up to date based on Banner registration for the course, and additional members, including those who do not have brown.edu addresses, can be added.  BrownGroups allows you to maintain Google Group membership automatically based on department (with the ability to add / remove individuals). Google Groups are similar in functionality to a Listserv, but are more integrated into the GoogleApps@Brown environment. If you would rather have mail delivered to a centralized mailbox, see Shared Mailboxes.  Comparison of Group Email Options.
  • Google Sites

    Users can create and edit a simple website bringing together information to share, including docs, videos, photos, calendars and attachments. Sites can be shared with any number of users within the Brown community or with the entire world. It is offered as part of Google Apps@Brown.
  • Google+ Hangout Conferencing

    Google hangouts are video chats with up to 15 participants who also have Google accounts. Along with sharing video from your webcam, you can also share your screen (helpful for giving presentations or demonstrations), collaborate on a Google Doc, or watch a YouTube video together. The video quality is not as good as some other CIS-supported conferencing services, but it is fairly easy to use and requires little setup. One benefit is the integration with other Google services, such as calendar events and documents. Comparison of Video Conferencing Services at Brown
  • Listserv

    Listservs allow the creation of and subscription to email lists. These lists are configurable by the list owners and are used to distribute mail among subscribers. For a similar service using GoogleApps@Brown, see Google Groups.
  • Live Streaming

    Live streaming (media broadcast live on the Internet) is available for campus events. Events can be watched live on computers and mobile devices by visiting a Brown website. Live streamed events are recorded while they're happening, and can be repurposed after the event is over. Related Services Audio & Video Delivery (Streaming and Download)
  • Mail Forwarding and Aliases

    This service allows for email to flow into and out of Brown University. To manage your email aliases / alternate email addresses, visit MyAccount and choose the Alternate Address(es) menu item.  To forward email from your GoogleApps@Brown account to another personal account, visit the Forwarding Settings Page and follow the instructions to add an account.
  • Media Services Event Support

    Curricular and event support for faculty, staff and students, including technology and training for over 150 classrooms and lecture halls on campus.  If you have reserved a room on campus and need to project your computer screen, use a microphone, etc., you will need to fill out the request form.  A variety of loaner equipment is also available for recording video and audio in digital and analog formats.List of audio options available in major campus rooms 
  • Mobile (Cellular) Phones

    In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns. Related Policies: Telecommunications Services Policy
  • Polycom / Tandberg Video Conferencing

    This type of video conferencing integrates with installed equipment in selected rooms on the Brown campus, including several rooms managed by departments and some classrooms. It offers higher quality video than other video conferencing services at Brown. Two pieces of software are related to this type of conferencing: the Movi software allows you to create and manage conference sessions, while the Jabber software allows any participant to call into a video conference (and also conference with each other directly, if desired). Guide to Video Conferencing Services at Brown
  • Qualtrics Survey Tool

    Qualtrics is a web-based tool for the creation and distribution of online surveys.
  • Shared Mailbox

    Shared mailboxes provide a means to receive email at a general (rather than personal) address.  Mail is delivered to a centralized location where it can be accessed by up to ten people. Related Services: Another option for receiving mail at a general address is a Google Group, which delivers the mail to each individual member's mailbox.  Guide: Group Email Options
  • Speech Directory

    An automated “operator” is available for off-hours and to supplement the campus operators when necessary.  Please dial 401-863-6001 and “speak” the name of the party you would like to reach.  Your call will be connected to on-campus numbers only.
  • Switchboard Operator

    The Brown University Switchboard Operators answer Brown's main telephone number, (401) 863-1000 (or dial 0 from on campus).
  • Telephone Service

    Telephone service is available throughout Brown University. The main telephone system provides on-campus service with standard features such as call hold, transfer, waiting, forwarding, conference calling, last number redial, voice mail, and music on hold. Local, long distance and international calling services are available. Telecommunications coordinates with other university groups to deploy phone system in new locations and upgrade phone systems in remodeled locations.
  • Television (IPTV)

    IPTV allows students to watch television programming on their personal computers while plugged in with an ethernet cable in University residence halls. To watch IPTV on a TV instead of a computer, a set top box must be rented from Residential Life.   IPTV offers a total of 37 channels,  including international as well as domestic programming.  Four of these channels are dedicated to Brown programming: campus announcements, BTV, VF1, and VF2. The last two are used to air recordings of selected campus speakers and events as well as student video works.
  • Video Conferencing

    Several video conferencing options are available at Brown. For an overview, see Guide: Video and Web Conferencing Related Services: Web Conferencing (WebEx), Google+ Hangout Conferencing, Polycom / Tandberg Video Conferencing
  • Video Production and Distribution

    The Media Production Group provides video and audio recording (production) and editing (post-production) services. You can request this service if you need assistance start-to-finish or for just part of the process. We can shoot video and have equipment such as lighting, HD cameras, microphones, a small HD field monitor and a live-switcher. During post-production, your content is edited and made available for viewing on the web.  Additionally,video editing can include graphic effects and animation. Faster turnaround is available for time-sensitive content, such as Brown events and class lectures. 
  • Voicemail

    Voicemail allows callers to leave a message in the event that a phone line is busy or the recipient is not available to answer the incoming call. Voice mailbox owners can record custom greetings, forward voice mail to other users on the system, set an extended absence greeting, respond to messages by calling or voicemail messaging and set outcall notification.
  • Web Design and Development

    Custom design and development of websites, mobile sites, and web-based applications. Services include: online strategy development, web project planning, information architecture development, web database design and development, wireframing, prototyping, usability testing, site development, application development, dynamic interface development, custom design and theme modifications, custom design and configuration of multimedia elements such as slideshows, image galleries, videos, etc. validation and quality assurance testing. Alternatively (or additionally), the Web Hosting Service provides Web Developers and Programers a place to host their website.
  • Web Hosting Services

    Brown departments, centers, groups, or organizations can host their official websites in the brown.edu web environment. Users can request a web publishing account and a new space to build a site, or simply a web publishing account to publish to an already existing space. The Web Hosting Service is primarily for Web Developers to build their own sites. Departments, Centers, Groups, or Individuals without Web Publishing expertise may find Web Services helpful.
  • WebEx Web Conferencing

    Web conferencing, which uses the WebEx technology, allows multiple individuals or groups to share information on-line. Through this service one can schedule, manage and attend on-line meetings. Features include document and application sharing (screen sharing), chat, polling, video sharing, and recording. Guide: Video and Web Conferencing
  • Wikis

    Wikis provide groups within the Brown community to collaborate in online wiki-spaces. Wiki-spaces are made up of a collection of interconnected webpages and attachments. Wikis can be public or private so that only group members can view and access them.  The administrator of a wiki also controls the permission levels of their group members to determine who is allowed to read or edit specific pages. Brown's wiki service runs on Confluence.