Support and Training

  • Computer and Printer Repair and Upgrade

    Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. 
  • Computer Installation and Set Up

    Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
  • Computer Training Consultation Sessions

    Departmental training sessions give departments the opportunity to receive computer training tailored to their skill level and specific use of a software product. Sessions are generally 1 to 2 hours in length and can be held at the department (demonstration) or at CIS' training room (hands-on). Personal training sessions may be scheduled for those needing assistance beyond classes and departmental trainings. Training is offered by phone, email or in person. If applicable, trainees are encouraged to attend a class before scheduling a session.
  • Computer Training Workshops

    Computer Education offers a variety of training sessions for supported applications, including the Microsoft Office suite, web publishing tools and database software. Most classes are short (1 to 2 hours) and focused on a specific use of the software.
  • Data Recovery

    Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
  • iPhone and iPad Repair

    CIS' Service & Repair group is certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple.
  • IT Service Center

    The IT Service Center provides the Brown Community with information technology assistance and direction.
  • On-Site Support

    If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.
  • Undergraduate Computer Training Classes (PASS)

    PASS Computer Training classes are offered during the academic year and include topics such as Microsoft Office, web publishing, graphics, and database software. Most classes are short (1 to 2 hours) and provide a general introduction to the software. Classes are led by undergraduate trainers. The PASS program is focused on providing "Professional and Academic Skills for Students" and also includes offerings from the Writing Center and the Library.