About the ITSC Program

ITSC-Supported Departments: How to Get Help

  • For normal computing issues (configuration changes, software installation, new computer set-up, etc.), please contact your assigned ITSC directly to set up an appointment.
  • If you have an urgent issue (i.e., critical problems that require resolution within 2 hours) and your ITSC is unavailable, please send an email to ITSC@brown.edu and follow with a phone call to the Help Desk for immediate dispatch. If the ITSC Contact is not available, please call the Manager of the ITSC Team (x39605, cell (401) 569-0381). 

    Email to the IT Support Consultant (ITSC) staff is sent to the entire team, so that other members of the team can respond to requests if the team member is sick or on vacation.

ITSC departments are always welcome to call the CIS Help Desk at x3-4357 for brief questions regarding common applications (Word, Excel, etc.).

Services Provided

ITSC Support Statement

Technology Support

Provide a team of IT Support Staff to support computing activities within academic and administrative departments. Your ITSC will set up an appointment with you at a mutually convenient time, usually within 24 hours.

Planning

We work with departmental staff members to develop technology plans for departments that include all hardware (computers, printers, scanners, mobile devices, etc.), software, cycles for hardware replacements, and future technology needs.

Purchasing

With approval from you departmental budgeting staff, your ITSC will assist you placing orders for standard hardware (computers, printers, mobile devices, etc.), and will consult with you for any additional departmental purchases related to specialized technological academic needs.

Surplusing

We will manage of all of the paperwork, including contacting Facilities for pickup. Additionally, we will manage any of the technical requirements so you can have old and outdated equipment removed from your department.
Remote Tools:ITSC's utilize enterprise-class tools to assist us in managing computers across campus. The tools we are currently using are Microsoft SCCM for Windows, and Casper for Mac. Additonally, these tools allow us to share computer screens. This type of remote technical support allows us to fix problems quickly from almost any location, no matter where you are (on or off campus). 

Software & Security Management

Operating system (e.g., Windows 7, Mac OS X.6) updates and patches, deployment of university-licensed software (e.g., Microsoft Office, Adobe Acrobat). With our new suite of tools that allow us to remotely update software, this is the easiest way to update numerous computers at once without the interuption of someone sitting at your desk while things update. Remote updates only happen with advanced notification, we do not want to run updates on a day when something critical is happening in your department 

CIS Liaison

CIS is a large department with many different areas of expertise. ITSC's have been trained on many of the offerings within the various areas of CIS and they can point you to the right people and department within CIS so you can get answers to your questions quickly. 

Want ITSC Support?

Interested in finding out more about the ITSC program? Get in touch and we'll be happy to talk.