CIS configures printer queues so that customers can access and control networked printers across campus. Depending on the printer, drivers can be preconfigured, and printers can be automatically installed at the desktop in some Windows-based environments.
The Desktop Backup Service, Mozy, provides a method of backing files from a computer's hard drive to the Mozy service "in the cloud". In the event of file deletion or hard drive failure, files can be recovered from Mozy backups. This service is intended for university administrators and others who keep important university records on local hard drives.
If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.
The CIS Help Desk offers assistance with the removal and clean up of infected computers after the steps in the online documentation have been attempted and do not address the problem.