For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
CIS' Service & Repair group is certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple’s warranty. Repairs are conveniently completed during an appointment at the service window, located on the first floor of the CIT building at 115 Waterman Street.
In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns.
Telephone service is available throughout Brown University. The main telephone system provides on-campus service with standard features such as call hold, transfer, waiting, forwarding, conference calling, last number redial, voice mail, and music on hold.
Voice Mail allows callers to leave a voice mail message in the event that a phone line is busy or the recipient is not available to answer the incoming call. Voice mailbox owners can record custom greetings, forward voice mail to other users on the system, set an extended absence greeting, respond to messages by calling or voice mail messaging and set outcall notification.