Computing & Information Services | Brown University

The CIS Help Desk offers assistance with the removal and clean up of infected computers after the steps in the online documentation have been attempted and do not address the problem.

Rooms with Windows and Macintosh computers and printers are located at various locations around campus.  Computers are installed with specialized software and courseware.

CIS configures printer queues so that customers can access and control networked printers across campus. Depending on the printer, drivers can be preconfigured, and printers can be automatically installed at the desktop in some Windows-based environments.

Remedy is a ticketing system for making requests and reporting problems with information technology applications and systems.