Support & Training
Computer and Printer Repair
Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. A full list of computer and printer repair options can be found on the Service and Repair website.
Support and Contact Information
Computer Installation and Set Up
Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
Help Desk
The CIS Help Desk provides the Brown Community with information technology assistance and direction.
Support and Contact Information
On-site Problem Resolution
If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.
Self-Service Computing Knowledgebase
The computing knowledgebase contains help articles, FAQs, and problem resolutions for common software products. Eventually, Brown-specific solutions will be added.
Support and Contact Information
