Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. A full list of computer and printer repair options can be found on the Service and Repair website.
Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.
The computing knowledgebase contains help articles, FAQs, and problem resolutions for common software products. Eventually, Brown-specific solutions will be added.