Allows callers to be automatically transferred to an extension without the intervention of an operator or administrative assistant. This service provides a list of recorded selections for callers to choose from based on menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns.
The Brown University Switchboard Operators answer Brown's main telephone number, (401) 863-1000 (or “0”) during normal business hours. The operators connect callers to the appropriate person or department, answer general questions and provide information on Campus events.