telephone
Automated Attendant
Allows callers to be automatically transferred to an extension without the intervention of an operator or administrative assistant. This service provides a list of recorded selections for callers to choose from based on menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
Support and Contact Information
Call Center Solutions
For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
Support and Contact Information
Mobile Phones
In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns.
Support and Contact Information
Switchboard Operator
The Brown University Switchboard Operators answer Brown's main telephone number, (401) 863-1000 (or “0”) during normal business hours. The operators connect callers to the appropriate person or department, answer general questions and provide information on Campus events.
Support and Contact Information
Voice Mail
Voice Mail allows callers to leave a voice mail message in the event that a phone line is busy or the recipient is not available to answer the incoming call. Voice mailbox owners can record custom greetings, forward voice mail to other users on the system, set an extended absence greeting, respond to messages by calling or voice mail messaging and set outcall notification.
Support and Contact Information
